1. Introduction

Dr. Iak Ameen recognizes the protection of personal information (privacy) as an important responsibility. This Privacy Notice describes our privacy practices, including the ways in which we collect, use, disclose and protect your personal information, in line with the Protection of Personal Information Act (POPIA).

This Privacy Notice applies to all our services, products and any platforms we may use. When we refer to platforms, we mean websites, mobile sites or applications, social media, or any other technology or mechanism you may use to interact with us.

This Privacy Notice will be reviewed periodically and may change from time to time.

2. What Personal Information We May Collect

The information that we may collect and process includes (but is not limited to):

• Your full names
• Identity or passport numbers
• E-mail, physical and postal addresses and other contact information
• Your employment history and occupation
• Your health and medical information
• Reports from other medical professionals and specialists
• Your education
• Minor children's information
• Your gender, race, marital status, language and disabilities

We will only collect information that is necessary for our legitimate business interests or required in terms of the law.

This information may be collected when you request assistance with a service, fill in a form (paper or electronic), or contact us telephonically and provide the information directly.

3. How and When We Process Your Personal Information

Your personal information may only be processed by us for the purpose for which it was provided. This includes:

• Fulfilment of our contractual and legal obligations to you
• To maintain our relationship with you
• To market products, services and other offerings
• To conduct verification and reference checks where required
• For audit and record-keeping purposes
• To conduct statistical or market-related research
• As required by legislation, regulation or industry codes

4. When We Will Share Your Information

We will only share your information with approved third-party providers where necessary for the purpose agreed to by you, or with government or law enforcement agencies where the law requires that we disclose it.

5. How We Protect Your Personal Information

We make use of reputable service providers to ensure that care is taken to protect your information and that we can restore the data should there be a technical problem. Client information is kept on our CRM tool as well as on a cloud-based server.

6. Communicating With You

When we communicate with you, we will do so by electronic mail wherever possible, and where this is not possible, by courier services or the South African postal service.

We will take reasonable measures to ensure the security of the documents sent to you, but we cannot be held liable for any unauthorised access or disclosure of your information once it has been sent.

7. Keeping Your Information

You acknowledge that your information will be stored by us. We will only process and retain your information for as long as the purpose for which we collected it continues to be relevant, or we are required to comply with legal or regulatory requirements or to protect our legal interests. This may mean that your information is retained for longer than the minimum time set out by law.

8. Your Rights Regarding Your Personal Information

You have the right to request access to the information we hold about you at any time.

You have the right to request that we correct, destroy or delete any personal information that we have processed for you. This would be information that is inaccurate, irrelevant, out of date, incomplete, misleading, obtained without your permission, or that we are no longer authorised to retain.

You can withdraw your permission for us to use your information at any time, provided that it does not affect processing of your personal information:

• Prior to the withdrawal of consent
• If that processing is an obligation imposed by any law
• As required to finalise the performance of a contract to which you are a party
• As required to protect your, our or a third party's legitimate interest

You can object to the processing of your personal information at any time on reasonable grounds:

• If the information is not required to pursue your legitimate interests
• If the information is being used for direct marketing or unsolicited electronic communication without your consent, or by an unknown third party

You have the right to submit a complaint to the Information Regulator regarding an alleged interference with the protection of your personal information, and the right to institute civil proceedings regarding such an alleged interference.

9. Our Website

When you visit this website we may automatically collect technical and usage information such as your IP address, browser type and how you use the site, so that we can keep the site secure and improve it. Where you submit personal information through a form on this website (for example the contact form), it is used only to respond to your enquiry and is handled in line with this notice.

Our website may include links to third-party websites. We do not control these websites and are not responsible for their privacy practices. We encourage you to read the privacy notice of every website you visit.

10. Consent Forms

The following forms can be downloaded, completed and brought to the practice or submitted with your request form:

• POPI Consent (PDF)
• Disclosure and Consent in terms of the Protection of Personal Information Act (PDF)

11. Our Contact Information

If you have any questions or concerns about this Privacy Notice, or wish to exercise any of your rights, please contact our Information Officer, Ismail Abdool Kader Ameen:

• Email: radiology@lantic.net
• Phone: 036 631 1627 / 036 631 4360 / 036 635 4037
• Office Address: 38A Berea Road, Ladysmith